Refund & Cancellation Policy
Last updated: 2026-07-06
Consulting engagements
Consulting engagements are billed by invoice on the terms of the agreed proposal. Either party may end an engagement with seven (7) days’ written notice; you are billed for work performed through the end date. Any deposit is applied to work performed, and any unearned balance is returned.
Prepaid product credits
Where a product is purchased using prepaid credits, unused credits are refundable within thirty (30) days of purchase on request. Credits that have been used are non-refundable.
Subscriptions
You may cancel a subscription at any time; it stays active through the end of the current paid period and does not renew afterward. We do not provide partial refunds for the unused portion of a period unless required by law.
How to request a refund
Email support@shawnsimonconsulting.com with your invoice or order reference and we will follow up.
Changes
We will update the “last updated” date above whenever this policy changes.